Your Next Channel Is Down The Street

Questions, answered

• What is on-premise?

  Places that sell products on site: hotels, spas, golf shops, cafés, bodegas and gyms. It is a sales channel that sits next to your online store and marketplaces.

• What does Kyla do?

  Kyla is software that runs your on-premise channel. She warms up mailboxes for your brand, finds and pitches the buyers at local hotels, spas, cafés and bodegas by email and phone, answers them, sends samples, takes the orders and keeps shops reordering. For shops, she finds the products that will sell through. You ship.

• How do you reach the shops?

  Cold email and cold calls. Before anything goes out, we set up sending mailboxes on domains for your brand and warm them up so emails land in the inbox. Then we follow up by email and phone until the buyer answers.

• What happens when a shop wants a sample?

  We send it. Most buyers want to try a product before they stock it, so we get samples to the shops that ask and follow up once they have tried it.

• Who handles the orders?

  We do, in-house. Orders come through Kyla, and we handle the invoice, the shipping details and the reminder to reorder. You pack and ship the product.

• What payment terms do shops get?

  It depends on what the shop does with the product. Resellers, like a bodega or a gift shop, get Net 30, or Net 60 on approval, because they sell it on. On-premise venues that use the product themselves, like a hotel minibar or a spa, pay on order.

• When does the brand get paid?

  When the order ships, whatever terms the buyer is on. Kyla guarantees the payment: if a shop pays late or not at all, your payout does not change.

• Can I follow along in Claude?

  Yes. Kyla connects to Claude, ChatGPT and Cursor, so you can ask things like “Who asked for a sample this week?” and get the answer in chat.

• I run a shop. Can I order through Kyla?

  Yes. Kyla is also where hotels, spas, cafés and bodegas find new brands and order wholesale. Email hello@usekyla.com for early access.

• How much does Kyla cost?

  Kyla is in closed beta. Pricing depends on how many shops and regions you want to reach. Book a call and we will work it out with you.